Privacy Policy

QueenWin online casino operates as a data controller and must process player information according to gambling regulations. This enables us to offer gaming services whilst meeting legal requirements. This policy outlines what information we gather, our reasons for doing so, and how we handle it.

When you create an account with us, you agree to this privacy policy. Should you disagree with these terms or prefer not to share the required information, please avoid using our platform.

This policy forms a binding agreement between you and our company. We may update these terms periodically. Whilst we aim to inform you of changes, we recommend checking this policy regularly. Continuing to use our services indicates your acceptance of any modifications.

What We Collect

The personal data we may request includes:

Information provided during registration, such as your name, birth date, contact details, and any additional data submitted through our platform or correspondence
Communications between you and us through various channels including live chat and electronic messages
Complete transaction records from your account activities
Technical details including login information, location data, device specifications, and website interaction logs
Verification documents such as identity proofs, financial statements, and payment confirmations needed for account verification, processing transactions, and preventing fraudulent activity
Responses to surveys or feedback requests we occasionally conduct

How We Process Your Data

We use collected information to deliver our services effectively:

Processing your wagers and financial transactions, including payment method handling
Delivering gaming services and additional features available on our platform
Supporting customers with account setup and ongoing management assistance
Conducting identity verification and required compliance checks
Sending promotional content and offers to registered players who have opted in to receive such materials
Meeting legal obligations including anti-money laundering and counter-terrorism financing requirements
Monitoring transactions to detect fraudulent behaviour, rule violations, money laundering, and irregular gaming patterns
Performing customer behaviour analysis through market research (survey participation remains optional)
Conducting statistical analysis using aggregated, anonymised data

Marketing Messages

We may contact you with promotional content about products, services, and special offers using your provided contact information, unless you have opted out. This can include information about offerings from our business partners.

You can stop receiving marketing materials at any time through your account settings. Should you win any prize or contest, you agree to let us use your username for promotional purposes without extra payment, where legally permitted.

How We Gather Information

We never collect personal data without your awareness. However, certain information is automatically gathered through your use of our services and interactions with our platform.

We may legitimately obtain some personal data from online vendors and service providers, including fraud prevention specialists. We also work with third-party technical support providers to process transactions and deliver gaming content.

We might access information you share with these vendors and service providers. We protect all such information according to this policy. Information is only shared with external parties as described here, and we ensure our agreements with service providers safeguard your privacy.

Who Receives Your Data

Information you provide may be shared with entities within our corporate group and business partners. This includes parent companies, subsidiaries, and companies with whom we maintain business relationships. Data processing may be handled by our company or another group entity, potentially using third parties.

Specific company employees access your information to perform their duties and assist you. These include compliance officers, payment analysts, fraud prevention specialists, support agents, retention team members, and VIP account managers.

All employees handling personal information have signed confidentiality agreements to protect player data according to gaming, data protection, and privacy regulations.

External Disclosure

We do not sell or rent your information to third parties. We may disclose personal data when legally required, such as responding to regulatory demands, court orders, or law enforcement requests. We may also disclose information when necessary to protect legitimate interests of our company, customers, or third parties.

Personal data is shared externally only when:

Required by law or regulatory obligations to licensing authorities and regulators
Necessary to protect safety, investigate fraud, or respond to governmental requests
Needed by marketing service providers to fulfil their contracted duties
Business restructuring occurs, such as mergers or acquisitions

We engage third parties to process limited personal data on our behalf for hosting, operating websites, marketing, analytics, improvements, and communications. We ensure all data transfers comply with applicable protection legislation.

Our platform may feature social media integration. Such features are managed by third-party platforms, and their privacy policies govern data collected through these tools.

When linking to external websites for reference purposes, we are not responsible for their content or privacy practices.

Data Storage Duration

Either you or the casino can close your account at any time. Following closure, we retain personal data as legally required. This information is kept solely for potential use by authorities investigating financial matters, fraud, money laundering, or illegal activities.

We may maintain anonymised derivatives of your data for content and marketing improvements without automated decision-making.

Anti-money laundering regulations require us to retain registration data and account information for at least five years following your last transaction or account closure.

Protecting Your Information

We recognise that collecting and processing your data for account management purposes means we must comply with strict data protection laws.

We work to safeguard your information and respect your privacy according to industry best practices and applicable regulations. As a secure service provider, we take reasonable precautions to protect the data you submit.

Account access requires your unique credentials. You can enable two-factor authentication for enhanced protection against unauthorised access. You are responsible for maintaining the confidentiality of your login details.

Our system captures certain technical details whenever you access our website. This includes your browser specifications, IP address, and the site that directed you to us. Our platform partners and service providers may participate in gathering this data, occasionally sharing broad demographic insights or general usage patterns about our visitors. Without your explicit permission, we never use such automatically collected details to establish your personal identity.

Cookies and comparable tracking mechanisms enable us to gather this technical information. These are compact text files that get saved onto your computer or mobile device during your visit to our pages. Certain cookies are necessary for the site to function properly, whilst others work to enrich your browsing experience and assist us in refining our services.

Essential cookies enable navigation and basic functionality, including access to member areas.
Functional cookies let us analyse your usage and preferences, such as session details, language, or region, allowing us to provide a more personalised experience.
Advertising cookies help us measure content marketing effectiveness. These cookies, provided by partners, track website visits and registrations from advertising. We do not share personal information like names with advertising partners, only site visit data collected by these cookies. However, providers may link visit data with other information they collect, governed by their own privacy policies.

We use third-party service providers who set cookies to deliver their services, including helping us improve your experience, track website activity, and measure marketing campaign effectiveness.

Most browsers accept cookies automatically. You can modify browser settings to block or delete cookies, though this may restrict your use of our website.