Responsible Gambling at QueenWin

Playing at QueenWin should be about fun and entertainment. Most players enjoy gaming responsibly, but some find it challenging to stay in control. Before you start, remember that gambling isn’t a way to earn money or pay off debts. Keep track of how much time and money you spend gaming each day – this awareness helps maintain healthy habits and stops problems before they develop.

If your spending gets out of hand, or gaming starts affecting your work, family time or daily life, take action quickly. We’ve got several tools to help you stay in control, and independent support organisations are there if you need extra assistance. Recognising the signs early makes a real difference. Warning signs include chasing losses, borrowing money to gamble, or feeling anxious when not playing. Don’t ignore these indicators.

Your Account Control Options

You can adjust limits whenever needed, giving you flexibility as things change. Decreases work straight away, giving immediate protection when you realise things are getting difficult. However, increases need email confirmation and only kick in after your current limit runs out. This waiting period stops rushed decisions made during frustration or excitement, giving you proper time to think things through and consider whether raising limits truly suits your situation.

Available limit types:

• Deposit caps – Set daily, weekly or monthly maximums on what you can add to your account, helping you manage your budget and avoid overspending beyond your means
• Wagering caps – Control the total amount you stake over chosen periods, whether you’re winning or losing, ensuring sustainable play patterns
• Cooling-off breaks – Take time out from gaming whilst keeping access to your balance for withdrawals if needed, providing breathing space without complete lockout
• Self-exclusion – Lock your account completely for a chosen period with no access whatsoever, offering the strongest protection we provide
• Session timers – Get automatically logged out after your chosen duration, from 6 minutes up to 1,000,000 minutes, helping prevent those extended gaming sessions

Cooling-off periods stop deposits and promotional materials immediately but let you withdraw existing funds. The restriction kicks in straight away and your account reopens automatically when the period ends, making it ideal for short breaks. Self-exclusion is more comprehensive – it locks everything including deposits, withdrawals and all promotional communications until the period finishes. Your account then reactivates automatically without needing any action from you, though you can always request an extension if that’s what you need.

These tools work best when combined with honest self-assessment. Think about your financial situation, time commitments and emotional relationship with gaming. Setting realistic limits based on disposable income rather than hoped-for winnings creates sustainable entertainment rather than financial stress. Be honest with yourself about what you can afford.

Request Extended Exclusions

Beyond automated tools, you can contact our team directly to stop gambling for fixed or unlimited periods. We’ll put full measures in place to block your account and stop all marketing communications completely. This option suits those who need stronger intervention or prefer speaking to someone when making important decisions about their gaming habits.

During self-exclusion, you can’t log in or make normal withdrawals through standard channels. Get in touch with support to withdraw remaining funds – they’ll contact you within a reasonable timeframe with detailed information and help you through the process step by step. Standard verification procedures still apply even with active self-exclusion, as this is a regulatory requirement we must follow. Funds remaining on your balance get paid according to standard casino limits and processing times, ensuring everything follows proper procedures.

Taking this step shows strength, not weakness. Many players use exclusion periods successfully to reset their relationship with gambling or address other life priorities. There’s absolutely no shame in asking for help when you need it.

Get Professional Support

These organisations offer specialist help and guidance for gambling-related concerns:

• Gamblers Anonymous provides peer support groups where you can share experiences with others
• GamCare offers professional counselling services and practical advice tailored to your situation
• Gambling Therapy delivers online resources accessible anytime, wherever you are

Don’t hesitate to reach out – these services exist specifically to help people in your situation. They’ve supported thousands of individuals and understand what you’re going through. Confidential assistance is available regardless of how serious you think your situation might be. Early intervention often stops more significant problems developing later on.

Keeping Minors Safe

We only accept players aged 18 and over. We use all available verification systems to prevent minors from registering and playing on our platform. We can request proof of identity anytime, and underage accounts get blocked immediately and permanently upon discovery.

The internet’s nature means minors might still attempt to access gaming sites despite protective measures we put in place. Parents should actively help protect children from unrestricted access to gambling websites. Conversations about gambling risks, monitoring online activity and setting clear household rules all contribute to keeping children safe. Special filtering software can provide additional protection layers. Check out CyberPatrol, GamBlock, Solid Oak Software or Net Nanny for comprehensive parental control solutions that monitor and restrict access effectively across different devices.

These programmes work across devices and can block gambling sites whilst allowing other internet use to continue normally. Regular family discussions about online safety, including gambling risks, help children understand why these restrictions exist and develop healthy attitudes towards gaming as they grow older and mature.